Privacy Policy

Effective Date: 01.01.2026
Last Updated: 01.01.2026

Slotahead is a digital platform that enables patients to book appointments and doctors/healthcare providers to manage their schedules and consultations.

This Privacy Policy explains how we collect, use, disclose, and protect personal information of Patients and Doctors/Healthcare Providers (collectively, “Users”).

By accessing or using the platform, you agree to this Privacy Policy.

1. Who This Policy Applies To

Patients booking or managing appointments
Doctors / Healthcare Providers offering services through the platform
Authorized clinic staff using the doctor portal
Users interacting via web, mobile app, chatbot, IVR, or widgets

2. Information We Collect

A. Information Collected from Patients

Name
Phone number
Email address
Date of birth (optional)
Appointment details (doctor, location, date, time)
Reason for visit or notes (optional)
Payment details (processed securely via third-party providers)
Communication history (chat, call, or messages)

B. Information Collected from Doctors / Providers

Full name
Professional details (specialization, qualifications, experience)
Clinic or hospital details
Contact information
Availability and appointment schedules
Services offered
Consultation modes (in-person / video)
Payment or subscription information (if applicable)

C. Automatically Collected Information

IP address
Device and browser information
App usage data
Log files and timestamps
Cookies and similar technologies

3. How We Use the Information

Enable appointment booking and management
Connect patients with doctors
Send confirmations, reminders, and updates
Enable doctors to manage availability
Facilitate patient–provider communication
Process payments and subscriptions
Improve platform functionality
Ensure platform security
Comply with legal obligations

4. Health & Sensitive Information

Some information shared by patients may be considered sensitive or health-related data.

Collected only when voluntarily provided
Shared only with the selected doctor/provider
Used strictly for appointment and care coordination
We do not sell or misuse health data

A. Doctors and Patients

Patient details are shared with the selected doctor
Doctor details are shared with patients

B. Service Providers

SMS, email, and notification services
Hosting and cloud infrastructure providers
Payment gateways

C. Legal Requirements

When required by law, regulation, court order, or government authority.

D. Business Transfers

In case of merger, acquisition, or sale of assets.

6. Data Retention

Data retained while the account is active
Appointment records retained for compliance
Deletion requests honored subject to legal obligations

7. User Rights

Access personal data
Correct inaccurate information
Request account deletion
Withdraw consent where applicable

Requests can be made at: support@slotahead.com

8. Cookies & Tracking Technologies

We use cookies to improve performance, remember preferences, and analyze usage. You can control cookies via browser settings.

9. Data Security

We use reasonable safeguards including secure servers, encrypted communications, and access controls. No system is completely secure.

10. Children’s Privacy

The platform is not intended for children under 16. Appointments for minors must be booked by a parent or guardian.

11. International Data Transfers

Data may be processed outside your country with appropriate legal safeguards.

12. Changes to This Privacy Policy

Updates will be reflected by revising the “Last Updated” date and notifying users where required.

13. Contact Information

Email: support@slotahead.com
Address: 2248 Broadway #1170, New York, NY 10024, United States